Delivery and Returns

Delivery in Australia

*We are currently updating our shipping calculator to ensure you get the best possible options. However it is occasionally refusing to cooperate and showing no results, so please feel free to contact us if it’s having issues.

We pack and post all items from North Fitzroy, Victoria. Most orders will be posted within 1-3 business days, we’ll contact you if any delays are anticipated.

  • For super cheap options we use Australia Post letters for deliveries up to 500g with no tracking service available.
  • For all deliveries over 500g, or really special items, we use either Australia Post Parcel Post or courier service Sendle, both of which offer tracking.
  • If a parcel does go missing enroute we will do our best to retrieve it.
  • If you are in a hurry then you can put your mind at rest by choosing one of the Express post options that also include tracking.
  • And, finally, we offer Free postage with tracking for all orders over $100!!

Our shipping calculator at the cart and checkout sections should sort you out with the best possible options, but if you have any problems or questions please feel free to contact us.

If your item has shipped and you haven’t received it within 3 weeks please email us so we can track it down.

Australia Post has this information to offer:

Email Track Advice will provide the recipient of the parcel with email updates about the progress of their parcel through its delivery journey.

Our standard parcel service delivers Australia Wide in 2 or more business days. For more information on delivery times to your area, view the Parcel Post network or use our calculate postage & delivery times tool.

Express Post delivery is available to major metro and regional population centres and is guaranteed to occur the next business day only within the Express Post network.

And Sendle has this information:

Sendle uses a road-delivery network that is efficient and speedy. Each order gets a unique delivery estimate that is shared with your customers to help them keep track too.

In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service.


We accept returns on most items.

If your item is in unused condition, you can send it back for a full refund or exchange it for another item within 30 days of receiving it. Just send us an email and let us know what the issue is and we’ll guide you from there.

However, we do not accept refunds or exchanges on:

  • Earrings
  • Original Art
  • Plushies

Santa Carla is not responsible for postage costs for returns, exchanges and/or edited orders.

Please contact us if you are unhappy with any aspect of your purchase – we’re here to help 🙂