Delivery and Returns

Delivery in Australia

We pack and post all items from the shop in Brunswick, Victoria. Most orders will be posted within 1-3 business days, we’ll contact you if any delays are anticipated.

All deliveries within Australia are free!!! However there is no tracking. If a parcel does go missing enroute we will do our best to retrieve it but cannot replace it should it not resurface from the mysterious world that is the postal service.

If you are at all concerned then you can put your mind at rest by choosing one of our other postage options:

We have three package sizes: small. medium and large and their corresponding express post options of those of you in a hurry (hey, welcome to the club!).
The costs depend on the size and weight of your order:
Regular
Small package – Up to 500g – $8.50
Medium package – Up to 3kg – $13.80
Large package – Up to 5kg – $17.60

Express Post
Small package – Up to 500g – $10.85
Medium package- Up to 3kg – $15.65
Large package – Up to 5kg – $24.8
If your item has shipped and you haven’t received it within 3 weeks please email us so we can track it down

Australia Post has this information to offer:

Email Track Advice will provide the recipient of the parcel with email updates about the progress of their parcel through its delivery journey.

Our standard parcel service delivers Australia Wide in 2 or more business days. For more information on delivery times to your area, view the Parcel Post network or use our calculate postage & delivery times tool.

Express Post delivery is available to major metro and regional population centres and is guaranteed to occur the next business day only within the Express Post network.

Pick up In-Store

You are more than welcome to chose to pick the item up at our store – 3 Sparta Place, Brunswick Vic, 3068

We are happy to hold your item for two months. After that we’ll probably contact you just to make sure you’ve not forgotten about it.

When you come into the shop we’ll need some sort of ID and your receipt. Don’t want just anyone walking away with your special order!

Returns

We accept returns on most items.

If your item is in unused condition, you can send it back for a full refund or exchange it for another item within 30 days of receiving it. Just drop us a line and let us know what the issue is and we’ll guide you from there.

However, we do not accept refunds or exchanges on:

  • Earrings
  • Original Art
  • Plushies

Santa Carla is not responsible for postage costs for returns, exchanges and/or edited orders.

Please contact us if you are unhappy with any aspect of your purchase – we’re here to help 🙂