We pack and post all items from the shop in Brunswick, Victoria. Most orders will be posted within 1-3 business days, we’ll contact you if any delays are anticipated.
All deliveries within Australia with orders over $50.00 are free!!! However there is no tracking. If a parcel does go missing enroute we will do our best to retrieve it but cannot replace it should it not resurface from the mysterious world that is the postal service.
If you are at all concerned then you can put your mind at rest by choosing one of our other postage options that includes tracking.
Our shipping calculator at the cart and checkout sections should sort you out with the best possible option, but if you have any problems or questions please feel free to contact us.
If your item has shipped and you haven’t received it within 3 weeks please email us so we can track it down.
Email Track Advice will provide the recipient of the parcel with email updates about the progress of their parcel through its delivery journey.
Our standard parcel service delivers Australia Wide in 2 or more business days. For more information on delivery times to your area, view the Parcel Post network or use our calculate postage & delivery times tool.
Express Post delivery is available to major metro and regional population centres and is guaranteed to occur the next business day only within the Express Post network.
You are more than welcome to chose to pick the item up at our store – 3 Sparta Place, Brunswick Vic, 3068
We are happy to hold your item for two weeks. After that we’ll probably contact you just to make sure you’ve not forgotten about it.
When you come into the shop we’ll need some sort of ID and your receipt. Don’t want just anyone walking away with your special order!
We accept returns on most items.
If your item is in unused condition, you can send it back for a full refund or exchange it for another item within 30 days of receiving it. Just drop us a line and let us know what the issue is and we’ll guide you from there.
However, we do not accept refunds or exchanges on:
Santa Carla is not responsible for postage costs for returns, exchanges and/or edited orders.
Please contact us if you are unhappy with any aspect of your purchase – we’re here to help 🙂