Customer Info

Here are, hopefully, the answers to most of the questions you might have about Santa Carla, our awesome range of independent art and how we operate.
But if you can’t find an answer you are looking for then please contact us and we’ll get back to you fast.

Delivery

All the details about our postage charges, types and returns can be found on our delivery and returns page.

Payment Types

Our online payment methods are Credit Card using Square or Paypal. We take Via, Mastercard, American Express.

Security

We take security very seriously – our website is secured with a RapidSSL certificate…..

and Square Card-processing systems adhere to the PCI Data Security Standard (PCI-DSS). In fact Square are so keen on security they’ve written quite a bit about how good they are at it here – https://squareup.com/au/security

International Orders

We are currently working on getting our international processing and postage up and running so we can offer these wonderful things to the world!

Gift Wrapping

We are currently sourcing good gift wrapping options so at the moment its probably best you do it yourself.

Changing stock

Many of our pieces are either one-offs or the artist has only made a very limited number. This means what is up on the website today may be gone tomorrow. If something you loved has just disappeared from the online store chances are its gone for good. However the artist may make something similar. If you are feeling particularly heartbroken you missed out, contact us and we’ll have a quiet word with the artist.

If however you can still see the product but its out of stock, there’s a very good chance that means we’ve already contacted the artist about getting more back into the shop and they are currently busily creating more awesomeness. This process can take up to three weeks, not long for such awesomeness really.

Pricing

We work directly with artists to ensure that they are getting paid a fair price for the hard work they are doing. The prices of items can vary quite dramatically as it depends on the type of materials used, the time put into it by the artist, and the uniqueness of the piece. This is apart from the talent, creative energy, training, practice, and quite possibly even blood, sweat and tears that goes into the creation of each and every item! Basically every piece has a lot of love and care put into it.

Who we are

You can read more about the shop and how it came to be 0n the about us page. But “we” are Jode and Alix, a couple of indie art nerds, who are obsessively passionate about all the unique and awesome art made by independent artists from all the creative fields. We also love a bit of pop culture, trash TV, good comics, interesting sci fi and fantasy reads, fat beats, cool jazz, kawaii jewellery and so much more!

Privacy

We promise to never ever share, sell, or disclose any of your information to anyone! That includes your address, email, and phone. We only use those to contact you and we keep them in a very very safe place.

Interested Artists

If you would like to find out more about how we operate and if your work could be a good fit for our shop then please feel free to contact us by email. Just drop us a brief line about yourself and where we can see some examples of your work.